Designed & Created by

Photography by

Penge Churches Housing Association Ltd.

PCHA is a Co-operative and Community Benefit Society 1908R with Charitable Status

Homes and Communities Agency Reg.No. L1243. A member of the National Housing Federation

COMPLAINTS

We aim to provide an excellent service to all our tenants, ensuring that everyone feels both valued and respected. We acknowledge that sometimes things go wrong and when they do, our aim is to put things right as soon as possible, learn from our mistakes and improve the way we work as a result. We believe that complaints are an excellent opportunity to listen and respond to our residents and other customers in a proactive way.

We will do everything we can to resolve a complaint informally and quickly. If we cannot agree a course of action together, the complaint will then be escalated to the formal stage of the complaints procedure.

To make a formal complaint please use the form below.