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Customer Services Officer

5 days per week.

Location – agile working (Penge and Bexley Offices and Home).

Salary circa £33k

PCHA is a successful, small community-based housing association, based in Penge and Bexley, south east London. We own and manage 413 homes and manage another circa 270 on behalf of the London Borough of Bexley. We are passionate about working together with our residents and making a positive impact in everything we do.

We are seeking to recruit a proactive Customer Services Officer to provide a fantastic service to our residents, being the first point of contact for residents and dealing with all day-to-day housing and repair queries. This role is crucial to our future success, ensuring the service we provide to residents is positive and proactive. We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents. This role could also offer a great opportunity for someone wanting a career in housing.

We are looking for a real people person who is a great communicator and is able to build positive and successful relationships with a diverse range of people. In addition, the successful candidate will need to:

have a positive outlook and approachable manner
be customer-focused and able to solve problems
be highly organised, with good admin and IT skills
be resilient and able to stay calm under pressure

The postholder will be expected to work in an agile way, working flexibly between home and office.

If you would like to find out more about the role please contact Haley or Sian at haley@pcha.co.uk or sian@pcha.co.uk

Please see below for the full recruitment pack.

Director of Finance and Corporate Services

4-5 days per week (flexible)

Office - Bexley - hybrid working

Salary circa £85k pa

PCHA is a successful, small community-based registered provider of social housing based in Bexley and Bromley in Kent. We own and manage nearly 700 homes and we are passionate about working together with our residents and making a positive impact on our community.

We are seeking to recruit a highly skilled, flexible and enthusiastic Director of Finance & Corporate Services to deliver our finance and other corporate support services at both an operational and strategic level. Acting as Deputy Chief Exec and Company Secretary, this is a critical and exciting new role for the right person, with lots of scope to play a key role in supporting the Chief Exec and Board to drive the organisation forward. Working within a small organisation means that you will have the unique opportunity to understand, and shape, the business inside out and make a real difference to the organisation and our residents.

We are looking for a fully qualified finance professional, preferably with housing sector experience, with a positive approach and strong strategic leadership skills. We need a great communicator who will act as an ambassador for PCHA, forging and sustaining strong relationships with board members, lenders, regulators, and other key stakeholders. As well as strong business acumen, technical skills and a commitment to customer service, the successful candidate will embody the vision, values and ambitions of PCHA and motivate the team accordingly.

The successful candidate will support PCHA to:

deliver a strong operational financial performance
strengthen our long term financial viability and ensure we can deliver the Boards vision
make the best use of the association’s resources, maximising value for money
ensure our ICT and other systems support the organisational objectives
ensure the governance structures are appropriately supported
manage risk effectively to achieve our goals

If you would like to find out more about the role please contact Tony Clark at The Housing Executive on 020 7620 3048 or rec@thehousingexecutive.com

Please see below for the full recruitment pack.

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