Work with Us

Repairs Officer

Full time

Salary circa £45k

 

PCHA is a successful, small community-based registered provider of social housing based in Penge, Southeast London.  We own and manage around 650 homes, with more in the pipeline.  This includes homes that we own and those that we manage as part of our partnership with the London Borough of Bromley, and we are passionate about working together with our residents and making a positive impact on our community.   

 

We are seeking an experienced, organised and proactive Repairs Officer, with a strong customer focus who is thorough, methodical and consistent.  Common sense, strong problem solving skills, accurate and timely record keeping and persistence in following things through to completion while ensuring processes are followed are key to this role. You will need to be equally comfortable with administrative work such as managing the repairs inbox, obtaining quotes and issuing works orders and more hands on work including carrying out pre and post inspections of repair and void works and liaising directly with contractors and residents.  Timely turnaround of both individual repairs for residents and ensuring vacated properties are turned around and made ready for relet quickly are key aspects of this role and essential to the delivery of our services and customer satisfaction.  We need someone who wants to make a positive difference to our residents, their colleagues and help us to be confident that we are providing the best services possible while meeting all legal and regulatory requirements.  We are a small, friendly, enthusiastic and customer focused team who aim to punch above our weight and hold our values dear.  Working within a small organisation means that you will have the unique opportunity to understand, and shape, the business inside out and make a real difference to the organisation and our residents.

 

You will need a positive and resilient approach with excellent communication and relationship building skills.  As well as strong organisation skills, perseverance, and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA.

 

The successful candidate will:

• have a positive outlook, approachable manner and be customer focused

• be a great relationship builder

• be self-motivated and able to think and work autonomously, with strong problem solving skills

• have proven experience in managing responsive repairs and void property processes within a housing or property management environment

• have previous experience in managing properties, including identifying repairs and specifying works

• have a good understanding of housing related health and safety compliance matters and legislation

• have a track record of managing works to achieve tight deadlines and KPIs.

 

You will need to be willing to work flexibly, have access to a vehicle and a full UK driving license.

 

If you would like to find out more about the role please contact Sian Llewellyn or Steve Fox on 020 8659 3055 or sian@pcha.co.uk or  steve@pcha.co.uk.

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Completed applications must be received by 9am on Monday 1st September 2025*

*  Please note this deadline may be extended or reduced depending on response.

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Applications must include a supporting statement and CV - please see recruitment pack below for more details of how to apply:

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