Work with Us

PCHA (Penge Churches Housing Association) is a small community-based housing association based in and around the London boroughs of Bromley and Bexley. We own and manage approximately 700 homes. This includes homes that we own and those that we manage as part of our partnership with the London Borough of Bromley, and we are passionate about working together with our resident and making a positive impact on our community.

We are seeking an experienced Tenancy Services Officer to provide a fantastic service to our residents, dealing with all tenancy-related matters including support to sustain tenancies, managing arrears, ASB, onboarding of new schemes and sign up of new residents, complaints and resident engagement. This is a pivotal role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive. We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.

We are looking for an established housing professional with at least 2 years’ tenancy management experience. You will need a positive and resilient approach with excellent communication and relationship building skills. As well as experience of tenancy services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA. The successful candidate will need to:

• have a positive outlook and approachable manner
• be customer focussed and able to solve problems
• be proactive, supportive and non-judgemental
• have strong experience of delivering proactive and holistic tenancy services
• be highly organised, with good admin and IT skills
• be resilient and able to stay calm under pressure
• be self-motivated and able to work autonomously

 

You will need to have a full driving licence and access to a vehicle.

 

Application deadline: 5pm 30th October 2026

CVs will only be considered with a supporting statement (as set out in the pack below)​​