Meet the Team
We are a small but passionate team, dedicated to providing the best possible service to our residents.
Karen – Chief Executive
Appointed as Chief Exec of PCHA in December 2016, Karen has worked at a senior level within the social housing and voluntary sector for over 25 years. Her interest in social housing came from being homeless herself when she was pregnant with her daughter; she realised that having a safe affordable home is an essential building block for life. She started off working in supported housing for people with mental health problems, and then went on to be the Chief Exec of three small community-based housing associations. In 2006 she set up her own consultancy business and since then has worked with a range of housing and support providers, offering advice and training to enable them to improve services, successfully engage tenants, and achieve their visions.
Karen lives in Rochester in Kent, and has an adult daughter. In her spare time she practises yoga, swims and dances ceroc.
Natalie – Maintenance & Estates Officer
Natalie joined PCHA in July 2015, originally providing support for both repairs and finance. She now focuses exclusively on repairs and maintenance for PCHA properties and estates, and is responsible for ensuring repairs are actioned effectively and to a satisfactory standard.
Natalie decided on a career in social housing in 2015, and hasn’t looked back. She is qualified in level 2 Repairs & Maintenance with the recognised CIH (Chartered Institute of Housing). She is dedicated to providing great customer service to our tenants and maintaining great relationships with our contractors.
Cassandra – Corporate Services Manager
Cassandra joined PCHA in May 2018, originally in the role of Finance & Admin Officer. Now Corporate Services Manager, she is involved in many aspects of the running of PCHA, including finance, IT, events organisation, recruitment, and supporting the work of the Board.
Cassandra lives in Bromley and loves the local area. She is excited about being involved in the community and helping to improve facilities for PCHA residents.
Prior to joining PCHA, Cassandra worked as a nutritionist and writer before deciding it was time for a change of career. In her free time she loves working out, walking and being by the sea.
Jean – Tenancy Services Manager
Jean joined PCHA in June 2020 as a Tenancy Services Officer, and is currently completing a secondment as Tenancy Services Manager. Her work experience in housing management and support sectors spans 13 years across smaller community organisations and larger registered social landlords and local authorities.
Jean has particularly enjoyed being part of smaller and more community-focused organisations which she believes are uniquely placed to respond to local and individual needs in a proactive and committed way. She enjoys the day to day engagement with residents, and relishes the chance to get involved and make a difference.
Jean is lover of the great outdoors – cycling, walking and on occasions jogging her way around parks and green areas!
Mick – Maintenance Operative / Handyman
Mick brings with him eight years experience working in a similar role for a care home run by Hexagon Housing Association. His main role is to carry out fire alarm and emergency light testing of all of PCHA’s properties as well as carrying out health and safety checks.
In his spare time, Mick likes to travel, read and watch movies, and is a member of CAMRA (Campaign for Real Ale). He's also into DIY and loves fixing things!
Roger – Director of Finance
Roger has been with PCHA since April 2020. He has worked as a Finance Director and financial consultant in the social housing sector for 20 years and prior to that had senior financial posts in diverse sectors such as professional football, oil exploration and library services. A qualified chartered accountant, he splits his work time between PCHA and a wide portfolio of consultancy assignments mainly around business planning, assurance, risk management and ad hoc tasks such as helping shape social housing provision on a Caribbean island.
Roger lives with his wife in Kings Hill, Kent and spends his spare time following Sutton United FC, Leicester Tigers and Surrey County Cricket Club, enjoying life with his three grandchildren in Nottingham and learning how to play the guitar should an unlikely vacancy arise in a reformed 70s punk or German kosmiche band.
Alex – Tenancy Services Officer
Alex joined PCHA as a Customer Services Officer in May 2021. This was her first role in social housing, having spent six years as an assistant manager for a florist and over 10 years in other customer facing roles. In May 2023, Alex took on the role of Tenancy Services Officer.
She has a real love for working with people and delivering a dedicated and caring customer experience. Motivated by problem solving and service providing, Alex is thrilled to be able to put her passion to good use in helping the residents of PCHA.
When not running around after her two year old daughter, Alex loves gardening, anything Arts-and-Craftsy and exploring English countryside and beaches.
Sian – Director of Operations
Sian joined PCHA as our Interim Director of Tenancy Services in June 2022, and took on the permanent role of Director of Operations in April 2023. She provides direction and leadership for delivery of all tenancy management, customer and resident support functions at PCHA.
Sian is a highly experienced housing professional committed to supporting organisational cultures that deliver excellent customer service. With over 30 years’ experience in housing, she was previously CEO of a small niche housing association. She is passionate about customer service and the value that smaller housing associations offer.
In her spare time Sian is an enthusiastic amateur violinist and enjoys playing with small chamber groups and a string orchestra. She also enjoys cinema, swimming and gardening.
Georgie – Customer Services Officer
Before joining PCHA in October 2022, Georgie studied Politics and through studying it her interest in the charity sector grew. She feels passionately about making a positive impact and this has been furthered by various customer-facing roles she has volunteered in over the years. Georgie is very excited to be in her first role in social housing, especially one that is community focused.
When she is not at work Georgie loves cooking, going out for walks with her dog and spending time with her friends visiting charity shops. Recently, she has also been enjoying working with a non-profit that builds free websites for charities.
Mary – Head of Customer Services
Mary joined the PCHA team as part of the merger with Bexley Community Housing Association in March 2023. Mary leads the Customer Services team to help deliver excellent customer service processes throughout the organisation.
Mary has over 25 years of experience in housing management and has worked for a mixture of large and small housing associations.
She enjoys the outdoors and spending time with her young family who are keen footballers!
Jackie – Income Officer
Like Mary, Jackie joined the PCHA team as part of the merger with Bexley Community Housing Association in March 2023. Jackie's role involves managing residents' rent payments and rent accounts, as well as low-level rent arrears.
Jackie enjoys travelling and spending time with her family, especially her 3 grandchildren. She likes to potter around her garden and socialising with her friends.
Esmine – Customer Services Officer
Esmine joined the PCHA team as part of the merger with Bexley Community Housing Association in March 2023. As CSO she will have the opportunity to help deliver excellent customer service throughout the organisation.
Esmine has over 10 years of experience in housing and has worked for a small housing association and inner London local authorities.
She enjoys spending time with her extended family.
Steve – Head of Property Services
Steve was appointed as Head of Property Services at PCHA in May 2023. Steve began his housing sector career in 1999, following the completion of a HND in Building Studies. Starting as Technical Officer at GCHA (Gravesend Churches Housing Association), a small community-based RP, he developed his career to become the Director of Operations in 2007. During his time at GCHA he obtained the CIH CIOB level 4 qualification in Housing Maintenance Management and went on to be selected to take part in the NHF’s Influencing Academy 2019.
In early 2021, Steve was appointed as Director of Homes at Croydon Churches Housing Association and headed up both the development and property services function within the organisation.
Steve lives in Dartford, Kent with his wife and two children and spends his spare time walking his energetic Chocolate Labrador, Tess.
Rob – Surveyor
Rob has recently joined PCHA as a part time maintenance surveyor. Rob began his career as a building surveyor in 1988 with the LB Bromley and has also worked for Broomleigh Housing Association and Tandridge District Council where he was the Technical Manager for 6 years. Rob has an HNC / HND in Building Studies and a Diploma in Building Surveying and Construction awarded by Reading University.
Rob lives in the Bromley Area with his wife and has two grown up daughters. In his spare time Rob enjoys reading military history, visiting historic buildings and battlefield walks with friends.