top of page

Tenant Satisfaction Measures (TSMs) report

To meet new consumer standards resulting from the Social Housing Regulation Act, the Regulator of Social Housing has introduced a set of tenant satisfac􀆟tion measures (TSMs) to assess the performance of housing
associations like PCHA. These came into force from April 2024, with all social landlords being required to publish their TSM data annually.

 

This annual report sets out PCHA's TSM results for 2023–24.

Click on the image to view the full report.

Penge Churches Housing Association Ltd.
PCHA is a Co-operative and Community Benefit Society 19080R with Charitable Status. Regulator of Social Housing No. L1243. A member of the National Housing Federation.

t 020 8659 3055
e housing@pcha.co.uk
w pcha.co.uk

 

Address:

99 Maple Road
London
SE20 8LN

 

bottom of page