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To meet new consumer standards resulting from the Social Housing Regulation Act, the Regulator of Social Housing has introduced a set of tenant satisfac􀆟tion measures (TSMs) to assess the performance of housing
associations like PCHA. These came into force from April 2024, with all social landlords being required to publish their TSM data annually.

 

This annual report sets out PCHA's TSM results for 2023–24.

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Click on the image to view the full report.