STAIRs
Social Tenant Access to Information Requirements
PCHA is committed to being open, transparent and accountable to our residents. The Social Tenant Access to Information Requirements (STAIRs) introduce new requirements for registered providers of social housing to make information about the management of our homes readily available to our residents. We have designed our publication scheme to explain the information that PCHA makes available and where residents can find it.
Please click on the image below to see the full publication scheme.
Categories:
Governance and decision-making (Our Board)
PCHA will make information available about how PCHA is governed and how important decisions are made. This will include, where applicable:
-
• PCHA's vision, values and strategic objectives
• Corporate Plan
• Board structure and membership -
• Board and committee responsibilities and terms of reference
-
• Rules
-
• Information about resident involvement and the Partnership Board
-
Spending (Our Money)
PCHA will make information available about how it uses its resources to provide and manage social housing. This will include, where applicable:
-
• Major contract register
-
• Information about how PCHA spends money on repairs and maintenance
-
-
Information will not normally include commercially confidential information, personal information or information where disclosure would be unlawful or inappropriate.
Housing Stock Management (Our Homes)
PCHA will make information available about the homes it owns or manages and how we maintain and improve them. This will include:
-
Asset management strategy
-
Information about stock condition where routinely available
-
Information about the management of temporary or supported accommodation where applicable.
-
Details of LBB Contract
Performance (Our Performance)
PCHA will publish information that helps residents understand how well we are performing. This may include:
-
Regulatory judgements and information
-
Performance against our corporate objectives
Where appropriate, performance information will be presented in a clear and accessible format.
Housing services (Our Residents)
Information will be available about the services that PCHA provides to residents, including:
-
Safeguarding
-
Home improvements
-
Leaseholder services, where applicable
-
How to report problems or concerns.
Lists and registers
PCHA will make available relevant lists and registers that fall within the STAIRs requirements. These may include:
-
Registers of interests
-
Registers required by legislation or regulation
-
Relevant procurement information
-
Other lists or registers relating to the management of social housing
Information will be provided subject to data protection, confidentiality and other legal requirements.
Social housing management
PCHA will make its key policies and information about the management of social housing available to residents. This will include, where applicable: